Should your Slow ‘N Sear have a leak, we will absolutely replace it. Every single Slow ‘N Sear (standard, Plus and XL) is water tested before leaving our manufacturing facility.
However, most likely, everything is fine with your Slow ‘N Sear. The incredibly humid environment created during a low ‘n slow cook creates condensation that makes it appear that the reservoir is leaking. To confirm that your reservoir is still water tight, after the cook when the Slow ‘N Sear has cooled, place it on a table and fill the reservoir with water to check for leaks.